Refund policy

At Pleasia.shop, customer satisfaction is important to us.

Return Eligibility

You may request a return within 7 days of delivery if:

• The product is unused and unworn
• Original packaging and tags are included
• Proof of purchase is available

Non-Returnable Items

The following items are not eligible for returns:

• Customized jewelry
• Clearance or sale items
• Gift cards

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear product photos.

Refund Processing

Approved refunds are processed within 5–10 business days to the original payment method.

Exchanges

Exchanges are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Contact

Email: support@pleasia.shop